Hi there,
I would like to comment on the excellent customer service I received from Joanne. Back in early July I ordered a Diablo and it didn’t come with the sticks (the string was in the box and the Diablo, but no sticks). I was quite disappointed, because my son was pretty pumped when it came and if it weren’t for the fact that he could use the sticks from a more basic Diablo he had purchased months before, he would have been out of luck until we could get some shipped to us. Because he already had sticks, I totally forgot to make the call to Higgins, even though I had every intention to do so because I thought my son could hand the basic model down to his little sister. Yesterday I came across the invoice for the Diablo which reminded me that I hadn’t yet called.
When I called Joanne, there was no question, she would send me the sticks the following day. I was very pleased to see that the request was hassle free. I even more surprised to have my doorbell ring the next day (the day she said she would send them, thinking they would come by regular post) and there was the DHL guy standing on the door step with the sticks! I’d like to point out that I called late in the day the day before and the sticks arrived at noon the next day.
Joanne, I would personally like to thank you for making my customer service experience with Higgins Brothers pleasant and hassle free. The guy who answered the phone could take a few pointers from you 😉
Best Regards,